At HelloVoya, all products come with a 30-day return window. You may request a return within 30 days of receiving your order.
How to Request a Return
If you are not satisfied with your purchase or decide it is not right for you, please contact us to begin the return process.
Email: 787075893@qq.com
WhatsApp: +86 135 3991 1749
Please include your order number and the reason for your return. If your item is defective or was damaged during shipping, please provide photos or a video showing the issue, where possible.
Please contact us before sending your return so we can confirm the instructions and help arrange the appropriate shipping method.
Refunds
Once we receive and inspect your returned item and confirm that everything is in order, we will issue a full refund of your purchase to your original payment method.
Your bank or payment provider may require additional time to process and display the refund.
For returns unrelated to a product defect or shipping damage, return shipping costs and customs charges are your responsibility and are not reimbursed.
Return Shipping Costs and Customs Charges
Defective items or items damaged during shipping
If your return is due to a product defect or damage during delivery, HelloVoya will cover all return shipping costs and customs duties associated with the return. Please contact us first so we can coordinate the return arrangements.
Change-of-mind and other non-quality-related returns
If you return an item because you no longer want it, do not like it, or for another reason unrelated to product quality or shipping damage, you are responsible for the return shipping costs and any applicable customs duties or clearance charges.
We do not accept freight-collect or cash-on-delivery return parcels. Return shipping charges must be arranged and paid before dispatch, including when we are responsible for those costs.
Return Address
Recipient: HelloVoya
Phone: +86 135 3991 1749
Address: Room 305, Building B2, Aofei Cultural and Creative Center, Longhu Subdistrict, Huangpu District
City: Guangzhou
Province: Guangdong
Postal Code: 510555
Country: China
Please retain your shipping receipt and tracking number until your return and refund have been completed.
This policy does not limit any mandatory consumer rights that apply under the laws of your country or region.
Thank you for your understanding and support of HelloVoya.